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Java CIL based Agent desktop development

Question asked by shenram01 on Jul 23, 2015
Latest reply on Oct 16, 2015 by hemajosh



I am developing applet based agent desktop application using Java CIL. I have one query related consult call.


In case of consult call transfer, I would like to know which call leg is cleared either consult call or customer call which is held in OnCallConnectionClearedEvent.


The reason for this is, If the consult call is ended then I need to retrieved the customer call which was on hold. If customer call is ended I will do some procession related to our application. The problem here is the above event is common for the consultative call leg and customer call leg.


Appreciate your help here.