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Invoking 3rd party Web Service API from Finesse

Question asked by ktagdiwa on Jul 20, 2015
Latest reply on Jul 22, 2015 by ktagdiwa

I am new to Finesse development and have a requirement to invoke one or more 3rd party web service APIs (Example: Remedy) from within Finesse. I found the WebService Sample Gadget 10.5.1 example code an got it to work, however, I didn't see much documentation on doing this in a typical Web Service fashion. In other words, the only things I saw in the code were JavaScript based calls that loaded static data from the HelloWorld.xml file, unlike typical WebService invokations that require parsing of WSDLs, generating stubs, and invoking methods on the stubs and passing parameters to perform queries using 3rd party WebService. For example, if I want to create a brand new case in the Remedy system using its WebServices API, how would I do that from Finesse?