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Screen Pop gadget only works if the focus is on the Screen Pop tab

Question asked by ktagdiwa on Jul 15, 2015
Latest reply on Jul 17, 2015 by ewindgat

I just got started with Finesse customization and added a "ScreenPop" gadget from the one of the Cisco-provided gadgets. After successful configuration and installation of the gadget, I found that the screen pop only displays if the agent's focus is on the Screen Pop tab. If the agent's focus is on any other tab (Home tab, for example) when the call arrives, the Screen Pop gadget does not display the underlying web page/data.

 

Has anybody come across this problem? Is this a known bug?

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