Hello Everybody . . .
Somebody knows How to configure an Automatic Operator on Call Manager ?? is necesary an external device for this purpose..??
thanks for your comments...
Do you have a Unity, Unity Connection or CUE as a voicemail system?
If you have a Unity 4.X, 5.X or Unity Connection 1.X, 2.X integrated with a Unified Communications Manager server, you canconfigure a Call Handler to work as an Auto Attendant.
Steps to follow:
1. On CUCM create a CTI Route Point with DN XXXX and Call Forward All to Voicemail.
NOTE: If you have an incoming DID number for external callers to reach the AA, make sure you use a Translation Pattern to change the DID and match the CTI DN XXXX. Otherwise, the call will not be routed to the AA.
2. On Unity create a Call Handler with extension = XXXX
3. Record the greetings you wish to play when a user calls the AA number. You can use the Standard, Closed and Alternate Greetings.
Be aware that the Alternate greeting overrides the Standard and Closed greetings. If you assign a Schedule to the Call Handler, the Standardgreeting will be played during "open hours" and the Closed greeting during "closed hours".
4. Configure the Caller Input according to your needs. For example, when a caller hits "1", send the caller to another CH or send the caller a particular DN.
For Call Handler configuration info, please refer to:
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