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Finesse server timing out - Side B active?

Question asked by derek.cooke@ingenius.com on Jun 30, 2015
Latest reply on Jul 6, 2015 by ecorban

Hi,

 

I'm still having trouble with connecting our CTI application to the side B within the Contact center sanbox.  I've validated that the services are up and running on the both ProggerA and ProggerB.  

 

I then tested the Finesse server as described in the LAB docs "http://10.10.20.60/desktop/container ID:1000 PWD:1000 Extn:1000" but it looks like its off line as well in that I'm getting an error - taking too long to connect.

 

Could you please check over the lab and confirm that Finesse agents are working.  Then run a simple test that validates that Finesse fails from side A to Side B when side A is turned off.

 

Could you also extend our sandbox for another week as it does not look like I will be able to complete our tests as planned.

 

..Derek

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