I am a developer researching how to integrate Cisco ACD into my company’s application. Our application currently routes a screen pop to our proprietary stand-alone exe on the agent’s computer. The agent selects the screen pop and then connects to the call via SIP. I have provided an over-simplified view of our app now and integration with Cisco ACD.
We currently have a CUCM version 18.104.22.16800-11. From what I researched this provides very little call distribution capabilities. Would the current version of CUCM be sufficient for prototyping?
Can I prototype this integration using the Cisco Sandbox? What API/SDK's would I need?
Any help in getting started would be greatly appreciated.