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Integrating Cisco ACD into application

Question asked by chrisAndrews2 on Jun 23, 2015

Hi,

 

I am a developer researching how to integrate Cisco ACD into my company’s application.  Our application currently routes a screen pop to our proprietary stand-alone exe on the agent’s computer.  The agent selects the screen pop and then connects to the call via SIP.  I have provided an over-simplified view of our app now and integration with Cisco ACD.

 

We currently have a CUCM version 7.1.3.10000-11.  From what I researched this provides very little call distribution capabilities.  Would the current version of CUCM be sufficient for prototyping?

 

Can I prototype this integration using the Cisco Sandbox?  What API/SDK's would I need? 

 

Any help in getting started would be greatly appreciated.

 

Thanks,

Chris

CiscoACD-Integration.jpg

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