Is there any way to launch a windows application via Finesse? I'm looking to run a DOS command line on the agent's computer when a call comes in to start up another application and pass it a few of the enterprise parameters.
You can do that with a java applet, have a look at the ThickClientScreenPopSample Gadget under Finesse sample gadgets for an example.
Will this do the same thing as how CAD was doing the launch external application?
I am not too familiar with the CAD launching external application, but I think it will be similar enough.
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