I am newbie to Finesse gadgets, I want to show agent daily statistics in Finesse gadget. Wondering what API's could do this. Any help is appreciated.
It looks like you need to add this tab
You could try taking a look at this document...
Cisco Unified CCX Administration Guide, Release 10.0(1) - Cisco Finesse [Cisco Unified Contact Center Express] - Cisco
And, the documentation says...
To add the Live Data report for Chat Queue Statistics to the supervisor desktop, look for the following:
There is a live statistics report available for supervisors, not agents.
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 10.0(1) - Live …http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/user/guide/UCCX_BK_F9324467_00_finesse-agent-and-supervisor-desktop/UCCX_BK_F9324467_00_finesse-agent-and-supervisor-desktop_appendix_0100.html#UCCX_RF_A0278B5D_00
Thank you for quick reply.
Are this live statistics are available for UCCE? or only to UCCX?
Because when I login to Supervisor desktop, I don't see any of the Tabs
Is there any setting that makes those tabs to appear on dsktop?
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