2 Replies Latest reply on Jun 4, 2015 1:46 AM by Simon_New1

    JTAPI Provider cannot list the ipad jabber address

    Simon_New1

      Hi all,

       

      The provider cannot list the addresses for ipad jabber clients in sandbox. the Provider.getAddresses() method only returns 5 items (desktop jabber clients).

       

      As the "Pre-Provisioned User and Device Info" of the , there are 20 pre-define users and addresses. But in my test code or in the Cisco JTAPI Test Tool, only 5 addresses and devices (device type for "Jabber for Win/MAC", device name has "CSFuser" pattern) are showed/got, other jabber addresses/devices for ipad/android/iphone are not listed.

       

      all the above pre-Provisioned devices are under the control of the application user (which I used).

       

      Any suggestion/comment is appreciated.

      Thanks in advance.

       

      Simon