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Sandbox, UCCE finesse, get error when sign-in

Question asked by williamzhang99 on May 11, 2015
Latest reply on May 12, 2015 by ewindgat

Hi all,


I need log in to the agent desktop and make testing calls.

I got this error message when I sign-in:

The sign-in process is taking longer than expected. You can try signing in again, or contact your administrator if the condition persists.


According to the following post, to solve this issue, I need to restart the service: Desktop: Agents experience problems signing in or desktop is slow to respond - DocWiki


However, after restarting the service, I still get the same error. Is there anything else I can do to resolve this?