I need log in to the agent desktop and make testing calls.
I got this error message when I sign-in:
The sign-in process is taking longer than expected. You can try signing in again, or contact your administrator if the condition persists.
According to the following post, to solve this issue, I need to restart the service: Desktop: Agents experience problems signing in or desktop is slow to respond - DocWiki
However, after restarting the service, I still get the same error. Is there anything else I can do to resolve this?