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Call control functionality development using Finesse Non-gadget sample

Question asked by roshan.kumar.j on Apr 22, 2015
Latest reply on Aug 1, 2015 by golmsted

Hi,

 

Has anyone built a complete call control and agent status change functionality using the non-gadget sample and finesse rest webservice api that works fine?

 

The reason I ask is that currently we are using the Finesse desktop client with some custom gadgets but we are planning to scrap finesse desktop client and build a custom CTI toolbar to imbed in our custom CRM application.

 

If someone has achieved the above requirement (imbedding the call control and agent status change capability) that works successfully then can you share from your experience an estimate of effort required to build it?


Also, it would be good to get call some sample code which is better than the current non-gadget sample?

 

Thanks,

Roshan

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