AnsweredAssumed Answered

Finesse ECC Variable

Question asked by ahmed.adeyemi on Apr 22, 2015
Latest reply on Apr 23, 2015 by ewindgat


     I need to create an ECC variable that whenever the agent receives a call, it will retrieve information (Group ID) from a 3rd party integrated software located on another server with address

Call Comes in--> ECC Variable (GETS a HTTP request from and Displays the response 120). In this case, the Group ID is 120



I've created the ECC variable on finesse admin now i'm trying to figure out how to get the information populating once the call is answered.