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Finesse Desktop and Non-Gadget App

Question asked by snovitsky on Apr 15, 2015
Latest reply on Apr 27, 2015 by tephipps

Assuming agent is logged into Finesse Desktop, is it possible to have a Non-Gadget app for the same agent/extension running in parallel with the Desktop on the same box? Or logging agent in via the Non-Gadget app will automatically log this agent out from the Finesse Desktop?

 

Does something special need to be done in the customer Non-Gadget app to make it run in parallel with the Desktop app? Or there should not be any issues for them running/getting CTI events in parallel?

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