AnsweredAssumed Answered

Finesse call control gadget customization

Question asked by vasim.ahamed on Apr 8, 2015
Latest reply on Nov 30, 2016 by r_h_moguel



We need to develop a customzised finesse call control gadget, which includes features like makeCall, Transfer, Consult transfer, Hold, Answer, Drop. We are using Cisco Finesse - JavaScript Library, Version 10.5(1). We are developing our own custom call control gadget and hosting this and supporting resources in Finesse server itself.


I tried for direct transfer by calling "initiateDirectTransfer" function passing two arguments extension(source agent extension) and destExtnNo (destination extension). But we are not getting expected result.


As I am new to this, please let me know which functions should i need to call from our javascript for Transfer, Consult transfer, Hold, Answer, Drop features to work. Please correct me if I am wrong in this process.