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Recommendations - Finesse and Salesforce Console

Question asked by mo2468135 on Mar 23, 2015
Latest reply on Mar 31, 2015 by ewindgat


We are testing Finesse and running into issues using Finesse and Salesforce's Service Console.  We need to pass incoming call numbers from Finesse to a visualforce page in the Service Console.  Has anyone on this board done this? 

a) any guidance or documentation on how to code this (HTML5, javascript, ...)

b) any recommendations for 3rd party apps


Our use case is very simple right now.  We want to use the incoming phone number to open a vf page in the Service Console.  We can open the visualforce page but can't get it to open in the console.