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Finesse get only a part of ECC variables

Question asked by claudio_rivas on Mar 17, 2015
Latest reply on Jun 26, 2015 by golmsted

Hi,

 

Currently i have some ECC variables configured to pass information from IVR script to another application on agent desktop ussing Finesse, but sometimes i get the ECC variable just blank without the information captured from IVR, this happen aparently without reason, but once i check the logs i can see the events on Finesse and the variables it have with the values, but the value is logged, is there any reason the values are not available trough the Finesse API for the applications?

To let it clear is some of the variables, lets say it passes 4 of 6 variables, the other 2 are just blank.

 

Regards,

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