1 2 3 First Previous 38 Replies Latest reply on Apr 3, 2015 8:16 PM by jocreed

    Using Jabber sandbox

    rameshCorey

      I am trying use jabber demo.  I have created a userid(rameshCorey) and also requested the
      sandbox access.  As per the documentation (https://developer.cisco.com/site/jabber-websdk/learn/im-and-presence-how-to/use-jabber-im-ui-components/),
      I should have got an email with 2 user ids.  However I did not get any mail.

      Regards,

      Ramesh

        • 1. Re: Using Jabber sandbox
          rameshCorey

          I  tried reserving Jabber Guest.  I got a mail with credentials to login to VPN.  In the mail it is mentioned "You browse directly to your Sandbox servers  listed on the LHS. Credentials to these servers can be found in your running
          reservation on your DevNet Cloudshell site running reservations page."

           

           

          However I could not see any servers listed on the LHS.  Appreciate your help.

           

          Regards,

          Ramesh

          • 2. Re: Using Jabber sandbox
            travwill

            Hi Ramesh!

             

            Thank you for posting in the community forums.

             

            I believe you were trying to access the "Jabber Guest" lab correct? Let me run through it real fast, and I will follow up.

             

            Thanks,

            Travis Williams

            • 3. Re: Using Jabber sandbox
              travwill

              Hi Ramesh,

               

              For that demo documentation, I believe you are looking for the sandbox lab labeled "UC Endpoint Lab".

               

              The UC Endpoint Lab is an always on lab that is shared with others. Once you make a reservation, you will get an email with your own VPN credentials.

               

              Once you have the VPN credentials and address, you will be able to access the lab at any time, even when the reservation ends(It will end after 15 minutes).

               

              Let me know if you have any additional questions from here.

               

              If you are currently logged into the cisco portal, you can view the documentation here:

              https://devnetsandbox.cisco.com/Docs/SharedEndpoint/SharedEndpointLabUserGuide.pdf

               

              Thanks,
              Travis Williams

              • 4. Re: Using Jabber sandbox
                rameshCorey

                Hi Travis Williams,

                 

                Thanks for the info.  I reserved the below mentioned UC Endpoint Lab an hour back.  I haven’t got the userids yet.

                 

                Regards,

                Ramesh

                • 5. Re: Using Jabber sandbox
                  travwill

                  Hi Ramesh,

                   

                  I see your current reservation. To be honest, looks like there was an error. I have opened a ticket with the support team. Should not be long before I hear back from them.

                   

                  Thanks,

                  Travis Williams

                  • 6. Re: Using Jabber sandbox
                    rameshCorey

                    Thanks.

                     

                    I will look forward to.

                     

                    Regards,

                    Ramesh

                    • 7. Re: Using Jabber sandbox
                      travwill

                      Hi Ramesh!

                       

                      Looks like we got the problem fixed. There was an issue with the TimeZone settings.

                       

                      Could you try to reserve again?

                       

                      The setup should only take a few minutes. Once the reservation is active, you should see a few commands on the right for provisioning different types of devices and jabber clients.

                       

                      Start with that, and let us know how it goes.

                       

                      Thanks!

                      Travis Williams

                      • 8. Re: Using Jabber sandbox
                        rameshCorey

                        Hi Travis Williams,

                         

                        Thanks for the help.  I have reserved again and tried to  connect the vpn –  I got the following error

                         

                        Manual Installation

                        Web-based installation was unsuccessful. If you wish to install the Cisco AnyConnect Secure Mobility Client, you may download an installer package.

                         

                        Install using the link below:

                         

                            Windows 7/Vista/64/XP<https://64.103.37.6/CACHE/stc/1/binaries/anyconnect-win-3.1.02040-web-deploy-k9.exe>

                         

                        Alternatively, retry<javascript:document.location.reload()> the automatic installation.

                         

                        So using the above link I downloaded the  AnyConnect client and tried to install.  Still I got the error(as seen in the screenshot).

                         

                        Regards,

                        Ramesh

                        • 9. Re: Using Jabber sandbox
                          rameshCorey

                          Hi Travis Williams,

                           

                          Further we want to connect from  our server( we access through RDP).  However when I tried to connect to vpn from our server  I got the error “VPN establishment capability from Remote Desktop is disabled”.   I understood from our server provider- softlayer that some vpn client need to be installed in server.  Could you suggest please.

                           

                          Regards,

                          Ramesh

                          • 10. Re: Using Jabber sandbox
                            travwill

                            Hi Ramesh,

                             

                            The best way is to install anyconnect on the server.

                             

                            Try installing anyconnect like you have on the Windows 7 client.

                             

                            In regards to the Windows 7 client, I have not seen that error yet. The only documentation I found is below:

                            AnyConnect VPN Client Troubleshooting Guide - Common Problems - Cisco

                             

                            Let me know if any of that info helps.

                             

                            Could you also tell me a bit more about your setup? Sounds like you are using a virtual server?

                             

                            Thanks,

                            Travis Williams

                            • 11. Re: Using Jabber sandbox
                              rameshCorey

                              Hi Travis Williams,

                               

                               

                              Today I tried installing Anyconnect in my Win7 laptop and it went through.  However I tried to connect to VPN through https://64.103.37.6.  Anyconnect blocks this IP. I get an error “Untrusted VPN server Blocked!”  Attaching the screenshot. I could not see this error in the link send by you.

                               

                               

                               

                              We want to do the following quick demo setup.

                               

                               

                               

                              We have a cloud application running on Win2008 server(hosted with Softlayer).  We will be installing the sample jabber client app in the server.  Cloud app is connected clients on handset(android and ios).  The client devices shall run the sample app on the cloud server and establish a jabber connection.

                               

                               

                               

                              Later we want to install the complete jabber in our cloud server and use the same.

                               

                               

                               

                              We appreciate your advice on this setup.  Also could you mail us the link where we can download anyconnect client for windows 2008 server.

                               

                               

                               

                              Regards,

                               

                              Ramesh

                              • 12. Re: Using Jabber sandbox
                                travwill

                                Hey Ramesh,

                                 

                                You can go into the anyconnect settings and disable "block untrusted servers"

                                 

                                OR

                                 

                                You can try using the domain name instead:

                                https://devnetsb14.cisco.com

                                 

                                I just finished installing the SSL certificate on that domain, so there should be no security issues there!

                                 

                                By the way, if Windows 7 is the same architecture as the windows server(32 or 64 bit), then the same installer should work on it. If not, try the domain name above in a web browser. It should give you the option to download if it fails. And it usually fails because a plugin/pop-up is blocked at runtime.

                                 

                                Thanks,

                                Travis Williams

                                • 13. Re: Using Jabber sandbox
                                  rameshCorey

                                  Hi Travis Williams,

                                   

                                  I disabled "block untrusted servers" and vpn got connected.  After that I tried to connect to sandbox using the sample app.  I got error –“Could not reach the account server”

                                   

                                  Regards,

                                  Ramesh

                                  • 14. Re: Using Jabber sandbox
                                    travwill

                                    Atleast we are making progress!

                                     

                                    Try changing the settings below in your sample app. The domain name and hostname may have changed since the documentation was last created.

                                     

                                    var demo_config = {

                                        domain: "abc.inc", //domain of the cups server

                                        unsecureAllowed: true,

                                        httpBindingURL: "http://10.10.20.17:7335/httpbinding" //IP address of the cups server

                                    }

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