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CCX Make Call with Call Variables not supported

Question asked by jsteinberg on Mar 5, 2015
Latest reply on Mar 23, 2015 by jsteinberg

Why does CCX not permit passing call variables in the Finesse MAKE_CALL API ?

 

I am using a Click to Call from a CRM and we are using the Finesse API, I can not pass variables with this API.    It is specifically listed in the documentation that this is not supported with UCCX.

 

Is there any other way you can think to pass variables into a MAKE_CALL ?     I need to get a CRM record ID stored in one of the callvariable fields in the CCDR table for historical reporting purposes.

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