AnsweredAssumed Answered

Screenpop Sample Gadget modification

Question asked by tomislavd on Feb 23, 2015
Latest reply on Feb 27, 2015 by absaar.javed

Dear team,


I found Screenpop Sample Gadget partly useful in my scenario and would like to have two modifications. I could not find the way to fix it.


I need URL address immediate opened with user login into Finesse. I'm planning to use it with 3rd party CRM and to star working users need to login trough some URL provided where they will enter credentials.

Later gadget will do his job to update contend dynamically on call event and at the end if is possible to change current behavior to close opened popup rather to stay on opened page, cause agents have to enter some data even after call finish.


Does anybody have this kind of request?


thank you