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Can Finesse Team Performance not display agents that are in logout state?

Question asked by thaidang9 on Feb 23, 2015
Latest reply on Mar 3, 2015 by ewindgat

Hi,

Is there a way to prevent Cisco Finesse Team Performance from displaying agents that are not logged in?

It would be great if we have a capability to set a filter on agent state.   I know I can do it now with add live data from CUIC.

But I Iike the TeamPerformance.jsp display better.  I am currently running Cisco Finesse 10.5(1)

 

Thanks,

 

Thai

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