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Getting direction of call for Agent from Recording Calls SIP Header

Question asked by upchaurasia on Feb 19, 2015
Latest reply on Mar 30, 2015 by Adrienne Moherek

Hi,

 

Is there any parameters in SIP Messages of recording streams/calls which can tell us either the call was inbound or outbound for agent device?

We checked SIP messages but don't see any parameter.(SIP Header attached)

 

Regards,

Umesh

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