AnsweredAssumed Answered

Moving from CAD to Finesse - triggering events

Question asked by mdenisov on Feb 17, 2015
Latest reply on Mar 10, 2015 by ewindgat



I'm using UCCX and thinking about migrating from CAD to Finesse. There is a corporate CRM which accepts HTTP events and draws web page on CAD integrated browser. How can move this to Finesse? I can configure browser pop action with URLs from HTTP events, this requires no changes on CRM side but on each action Finesse will create new popup and it is uncomfortably. I would like to see CRM page as a tab inside Finesse page but I have no clear vision how to update CRM page on triggered event.

Is there a best practice for this? Please point me in right direction.