AnsweredAssumed Answered

Preview Outbound Call Variables

Question asked by dchumbley on Feb 12, 2015
Latest reply on Mar 6, 2015 by tomislavd

Is there a way to present other call variable to the agent during the Reservation call other than AccountNumber, BuddyName, and CampaignName?  For example, the outbound dialer import file has the fields LastName, FirstName, AccountNumber, City, and State.  I'd like to present the City and State field in Finesse for the agents too, but can't figure out how to get that there.