10 Replies Latest reply on Feb 19, 2015 9:10 AM by daniel.pease

    Error when connecting device Jabber sample page

    daniel.pease

      Hi,

       

      I am currently trying to establish a video link using the sandbox environment and the sample.html page within the Jabber SDK. So far I have done the following:

       

      • Reserved the Sandbox environment
      • Downloaded the Jabber SDK
      • Installed the browser add ons
      • Connected to the VPN (supplied via email) via Cisco AnyConnect Secure Mobility Client
      • Deployed the Jabber SDK to enable the sample.html page to run
      • On the right hand side of the sample.html page I have successfully logged in using
        • User Name: user01
        • Password: cisco1234
        • CUCM: 10.10.20.1
        • Mode: Softphone

       

      This has now populated the Device drop down list with the value of CSFuser01 and enabled the Connect button.

      However, when I click the Connect button I get an error "Login Error eUnkown Failure".

       

      Any ideas?

       

      Thanks

      Dan