Please let me know when will Finesse officially support Single Sign On. I need to integrated with Cisco IT's ping federate so that agents can login to Finesse using CEC accounts.
finesse doesn't currently support SSO but this is a top priority feature for our release after the 11.0 release.
If yes then how?
SSO support will be provided in version 11.5. This was announced in CiscoLIVE 2016 (Berlin) on 2016-02-15.
Unfortunately, I forgot to ask when 11.5 is planned to be released.
Finesse 11.5 is planned to be released mid calendar year 2016. SSO will be supported for agent and supervisor only.
Hi Denis - Could you share API details for SSO for Third-party gadgets in 11.5 release.
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