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UCCX Finesse 10.5 issue with UCCX CTI API

Question asked by yogeshkumarlog on Jan 15, 2015
Latest reply on Jan 20, 2015 by ewindgat

We have UCCX CTI call control adapter. It worked fine for UCCX 8.x & 9.x. We recently tested the adapter with UCCX + Finesse and it worked as expected. Agent are using only finesse not CAD.

 

But at one of our site though, where UCCX + finesse 10.5 is used, We faced the issue during login. We got following error:

EventType:CONTROL_FAILURE_CONF

FailureCode: 265

Text: AD cannot request for resource to go from: LOGOFF to UNAVAILABLE with reason code = 2

 

We tried different reason code. We also tried to get some reason code from finesse but it we got the same error.

 

I believe this has something to do with UCCX-Finesse configuration. Please suggest some troubleshooting steps.

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