There i will build a web app not use finesse ui.So i will use ajax to access finesse service.
But now, i have a question:
When a agent login, and state is ready. When a customer make a call,how can i catch the event when a agent is under ringing and make the answer button change a backgroundcolor.I do not konw where the income call event come.
The nonGadgetSample is a simple demo, I found it mybe get the event through the finesse notifications with xmpp,and explain the notification content.
Am i right? or there have an other right way for agent to get the income calling event.