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a question about imbed Finesse functionality

Question asked by libinwalan on Jan 12, 2015
Latest reply on Feb 2, 2015 by june.zhou

There i will build a web app not use finesse ui.So i will use ajax to access finesse service.

But now, i have a question:

     When a agent login, and state is ready. When a customer make a  call,how can i catch the event when a agent is under ringing and make the answer button change a backgroundcolor.I do not konw where the income call event come.

     The nonGadgetSample is a simple demo, I found it mybe get the event through the finesse notifications with xmpp,and explain the notification content.

     Am i right?  or there have an other right way for agent to get the income calling event.

     thanks!

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