I'm looking for a way to view the user connections to the primary and secondary Finesse Nodes. I assumed there would be something in RTMT but I've come up empty so far. Any help or ideas would be appreciated.
Finesse doesn’t keep counts of connected users to the individual Finesse nodes, because generally we use a stateless model. The best we have is a count of the logged in Users to the Finesse pair. This can be accessed using the Diagnostic Portal API: https://developer.cisco.com/fileMedia/download/90f66367-13f0-41a9-aadd-84df32057afe#page=234&zoom=auto,-106,792
Sorry I don’t have a better answer.
Technical Leader & Finesse Architect
CBABU - Contact Center Software Development
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