AnsweredAssumed Answered

Finesse Preview Call - ANI

Question asked by daniel1435 on Dec 17, 2014
Latest reply on Oct 28, 2016 by dekwan

Hi,

 

Could anyone clarify why am I getting the port number on preview call instead of customer ANI. This happens only in Finesse 10 and above. But it is working fine in Finesse 9.1. Below is the snapshot of Finesse 10 version.

 

FinesseOtbPreview.jpg

 

Because of this issue I could not do screenpop on Preview call based on CLI/ANI.

 

Thanks,

Dany

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