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Possible BUG with CONFIG_AGENT_EVENT when deleting a skill

Question asked by peterjenkins on Dec 16, 2014
Latest reply on Jan 15, 2015 by peterjenkins

Hi There,

 

I am writing an application to connect to UCCX CTI version 9.0.2 in bridge mode and I need to be able to keep my configuration in sync so I am listening to CONFIG events. The initial updates are all fine and when I add a skill to a resource I get the correct CONFIG_AGENT_EVENT with all of the resource's CSQ records in the floating part of the message. However when I remove a skill from a resource I get a CONFIG_AGENT_EVENT with a RecordType of 1 (Change) and  a NumCSQ value of zero (0).

 

Can anyone advise if there is a way for me to track CSQ changes for a resource?

 

Many thanks

 

Peter

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