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update call variable during ringing

Question asked by yogeshkumarlog on Dec 17, 2014
Latest reply on Dec 18, 2014 by yogeshkumarlog

Hi,

 

I am trying to update some call variables during ringing but I am not getting action=UPDATE_CALL_DATA for the agent. Is this designed in such a way that after agent answer the call then only it can update call variables or did I missed something?

 

Also, if this is the case then how can I update call variables before answering the call?

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