AnsweredAssumed Answered

update call variable during ringing

Question asked by yogeshkumarlog on Dec 17, 2014
Latest reply on Dec 18, 2014 by yogeshkumarlog



I am trying to update some call variables during ringing but I am not getting action=UPDATE_CALL_DATA for the agent. Is this designed in such a way that after agent answer the call then only it can update call variables or did I missed something?


Also, if this is the case then how can I update call variables before answering the call?