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IVR handoff with Finesse Agent Desktop

Question asked by yogeshkumarlog on Dec 17, 2014
Latest reply on Dec 18, 2014 by golmsted



We are trying to initiate IVR handoff through Finesse agent desktop (Default or through API both).

I saw on some cisco document that I have to initiate consult call to some IVR number. Is that this simple or do I need to initiate consult call with special parameter?


If possible please provide some document reference for the same.