AnsweredAssumed Answered

Want Real Time Statistics from Finesse server

Question asked by pavanpardeshi on Nov 25, 2014
Latest reply on Aug 11, 2015 by cmerritt@verisign.com

How we can get the call center real time statistics i.e. for all agents as well as for all skillgroups from the finesse server.


I already read about Finesse Notification service but the service only returns stats for the particular agents/skillgroup not for the whole contact servers. Also the stats are very limited. Can we increase stats from somewhere?

 

Also guide me if there is another method to retrieve real time statistics from finesse server?

Outcomes