If i wanted to create a list of hyperlinks in Finesse Agent desktop, do I need to create a custom gadget for it, or can I embed it in the layout xml?
Anything you want to put inside Finesse requires you to create a Custom Gadget to do so (which ultimately you put into the Layout). This would be a *very* simple Gadget though. If you pull a Sample Gadget from DevNet you could probably put something together in less than hour (depending on how "fancy" you want it to be).
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