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Does Cisco Finesse absolutely requires Cisco Jabber?

Question asked by colt000011 on Sep 29, 2014
Latest reply on Oct 13, 2014 by colt000011

Simply put, we are looking at Cisco Finesse but are getting confused on the requirements of Jabber if any?

 

The Release Notes for 10.5(1) says Finesse supports Jabber for Windows as a contact center voice endpoint ie IM & Presence.

However there is no mention of "Jabber" in the Installation and Upgrade Guide Release 10.5(1)?

Does this means Finesse does not requires Cisco Jabber, however you can't have Presence in Finesse without Jabber?

 

In short: Does Cisco Finesse absolutely requires Cisco Jabber ? and if not, what cannot be achieved without Jabber Integration?

 

- Rob

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