I apologize for this novice question, but I am new to call center reporting and new to Cisco Finesse.
My Contact Service Queue Activity Report shows 37 abandoned calls
My Common Skill CSQ Activity Report also shows 37 abandoned calls
My Countact Service Queue Activity by CSQ Report also shows 37 abandoned with 4 dequeued
My Abandoned Call Detail Activity Report shows 13.
Where are the other 20 calls (37-13-4)?
How many calls did we really abandon?