AnsweredAssumed Answered

Push-notifications don't work correctly

Question asked by CSCO11991618 on Sep 26, 2014
Latest reply on Oct 3, 2014 by CSCO11991618

Hi everyone !

I have a problem with push-notifications. On some android devices it works, another android devices doesn't work.

And on work's devices I found out the main problem:

After we received push notification first time, later when we change zone, second time we don't receive push notification.

But changes of banners on phone, changes of my position are working properly.

Next time I can receive push-notification after one day, the minimum time when CMX database cleared visitor data.

(MSE--> CMX Connect & Engage --> Settings --> Server Setting --> Visitor data retention time --> № of days)

Manually we can't clean it. How can I get push-notification every time i change zone ? Have any ideas ?

On simulator all work fine.

Thanks )