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Change state from Ready to NotReady-Meeting

Question asked by ravindra999 on Sep 8, 2014
Latest reply on Sep 8, 2014 by dlender

I am trying to change the agent from Ready to "Not Ready- Meeting"  using "user.setState" function , but it is not working for me.  Can someone shed some light on what I am doing wrong?

 

 

http://{ip}:8080/finesse/api/User/8094542/ReasonCodes?category=NOT_READY

****

<ReasonCode>

<uri>/finesse/api/ReasonCode/8</uri>

 

<category>NOT_READY</category>

<code>6</code>

<label>Meeting</label>

<forAll>false</forAll>

</ReasonCode>

*****



In the js code, I have


***

user.setState(states.NOT_READY,'6',{

  success: makeStateSuccess,

      error: makeStateError

  });

 

****

 

Appreciate any input.

 

Thanks,
R.

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