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Finesse 10.5 Workflow HTTP request Reasoncode

Question asked by vincent.stng on Sep 1, 2014
Latest reply on Sep 2, 2014 by dlender

I tied to set up a workflow to trigger agent to change state from ready to not ready with a reasoncode.

Using PUT method:

<User>

<state>NOT_READY</state>

<reasonCodeId>200</reasonCodeId>

</User>

 

Reason Code is defined according to team and find that finesse cannot detect the code:

<ErrorMessage>The Reason Code specified in the request does not exist</ErrorMessage>

 

Using firefox poster to GET status and found that the reasonCode is numbered according to the order in the reason code list.

 

Is it really how it behave?

 

Thanks.

Vincent

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