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Which API we should use to capture a call's queue/skill in realtime for UCCX?

Question asked by dvsEngCisco on Aug 25, 2014
Latest reply on Aug 25, 2014 by dlender

Hello,

A customer with our call recording solution has UCM 9.2 UCCX 10.5UCM 9.2 UCCX 10.5.  The customer would like to tag each call recording with the call's queue/skill.

 

Which API is appropriate for this task?

 

Thank you

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