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Mapping error code with error messages in CTIOS

Question asked by yogeshkumarlog on Aug 22, 2014
Latest reply on Aug 22, 2014 by yogeshkumarlog

I have .net based CTIOS Agent Desktop application.


In the application I want to Map error code with error message. So that I can show my custom message instead of cisco default error message.

For example following are the two error I have got from CTIOS server:


EventID:35 MessageID:eControlFailureConf MessageType:38 ErrorMessage:Error [10143] You must be in the Not Ready state to logout.

EventID:35 MessageID:eControlFailureConf MessageType:56 ErrorMessage:Error [10103] You must be Not Ready to make a call.  Please change to Not Ready and try again.


I want to know if there is a document which says 10142 is error A. and 10103 is Error B. Please point me to that document.


Also, if any one can guide me about the best way to parse the unique error code as ErrorMessage filed come as one text string which has both error code and error text.