AnsweredAssumed Answered

Start Recording Gadget

Question asked by hugochevalier on Aug 21, 2014
Latest reply on Jun 28, 2016 by dekwan

Hi,

 

Is there anyone who try the "start recording gadget". ? Can this gadget be used with MediaSense ?

I am looking for on-demand recording from agent or supervisor finesse desktop, with MediaSense.

 

Cheers,

 

Hugo Chevalier

 

EDIT : After trying to install it. When I click on "start recording" button, in the firefox we console I got that :

 

 

140821 11:38:30.461 : CallRecordingGadget : startRecording()" concat:14927

"

140821 11:38:30.463 : CallRecordingGadget : Starting Recording on Dialog: 16782242" concat:14927

"ccp.security: checkPopupTimer" security.SiteLoadValidator.js:30

"ccp.security: checkForPopup()" security.SiteLoadValidator.js:30

TypeError: rsp.object.ApiErrors is undefined concat:16987

"

140821 11:38:31.634 : CallRecordingGadget : _startRecordingError()" concat:14927

 

Any idea ?

 

Ce message a été modifié par : Hugo Chevalier

Outcomes