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Finesse Multi-line

Question asked by vincent.stng on Aug 13, 2014
Latest reply on Jan 27, 2015 by andy.hslee

I am using UCCX 10.5 and Finesse 10.5, if an agent telephone have 2 extensions, one for inbound call distribution, one for agent own used(agent talk to agent or talk to PSTN). If I want to make that when the own used extension is using (i.e. talking to somebody), the extension for call distribution is forced change to NOT-READY state.


Can I do this?


Andy

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