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UCCX CTI Protocol error: Invalid recording configuration on address when using START_RECORDING_REQ

Question asked by mikestief1980 on Aug 7, 2014
Latest reply on Aug 7, 2014 by dlender

I am trying to get the call recording to work using the UCCX CTI Protocol 10.x. I implemented the request and send it off when I get the MT_CALL_ESTABLISHED_EVENT.

 

Here is the message I send.

8/05/2014 04:04:18:8131: [Trace]  CiscoUCCXCTI.StartCallRecording message=

PackBufferBodyLength: 0

UnpackBufferBodyLength: 0

MessageTypeID: MT_START_RECORDING_REQ

InvokeID: 9

ConnectionCallID: 16783991

ConnectionDeviceIDType: 0

ConnectionDeviceID : 5062

ClientAddress: 172.26.96.116

AgentExtension: 5062

AgentInstrument: 5062

ClientAddressIPV6:

 

08/05/2014 04:04:18:8131: [Trace]  CiscoUCCXCTI.SendMessage() - Entry

08/05/2014 04:04:18:8131: [Trace]  CiscoUCCXCTI.SendMessage() - Message: Size = 79

00 00 00 47 00 00 00 93 00 00 00 09 00 00 00 01      ...G............

01 00 1A 77 00 00 00 00 00 00 00 00 00 00 00 00      ...w............

00 00 00 00 00 00 00 00 00 00 19 05 35 30 36 32      ............5062

00 51 0E 31 37 32 2E 32 36 2E 39 36 2E 31 31 36      .Q.172.26.96.116

00 04 05 35 30 36 32 00 06 05 35 30 36 32 00         ...5062...5062.

 

Here is the result returned.

 

 

08/05/2014 04:04:48:8135: [Trace]  CiscoUCCXCTI.RecieveSocket() Incoming Message =

 

00 00 00 C8 00 00 00 23 00 00 00 09 00 05 00 01      .......#........

57 F4 07 BC 45 72 72 6F 72 20 66 72 6F 6D 20 53      W...Error from S

74 61 72 74 20 52 65 63 6F 72 64 69 6E 67 20 72      tart Recording r

65 71 75 65 73 74 3A 20 49 43 44 4A 74 61 70 69      equest: ICDJtapi

43 61 6C 6C 43 6F 6E 74 72 6F 6C 43 68 61 6E 6E      CallControlChann

65 6C 20 28 72 65 63 6F 72 64 29 3B 20 6E 65 73      el (record); nes

74 65 64 20 65 78 63 65 70 74 69 6F 6E 20 69 73      ted exception is

3A 20 0A 09 63 6F 6D 2E 63 69 73 63 6F 2E 6A 74      : ..com.cisco.jt

61 70 69 2E 50 72 69 76 69 6C 65 67 65 56 69 6F      api.PrivilegeVio

6C 61 74 69 6F 6E 45 78 63 65 70 74 69 6F 6E 49      lationExceptionI

6D 70 6C 3A 20 49 6E 76 61 6C 69 64 20 72 65 63      mpl: Invalid rec

6F 72 64 69 6E 67 20 63 6F 6E 66 69 67 75 72 61      ording configura

74 69 6F 6E 20 6F 6E 20 61 64 64 72 65 73 73 00      tion on address.

 

Does anyone have an idea of what I missed in the configuration? I know it is going to be something silly but it hasn't jumped out at me.

 

Thanks,

 

Mike

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