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Barge-in and intercept difference

Question asked by yogeshkumarlog on Jul 28, 2014
Latest reply on Aug 11, 2014 by yogeshkumarlog

I am developing supervisor application using UCCXCTI.

 

I have implemented barge-in and it works fine. Now I am implementing SUPERVISOR_INTERCEPT.

For supervisor intercept I am calling the same method with same parameters, with just one change. Value of SupervisoryAction is 4 (3 in case of barge in). But still I am getting following error:

 

EventType: CONTROL_FAILURE_CONF

FailureCode: 0

CRSErrorCode: 6

Text: SupervisorCallID is Null

 

I am setting the value of SupervisorCallID = 0xffffffff. What needs to be done differently from barge in to achieve the supervisor intercept?

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