I am developing supervisor application using UCCXCTI.
I have implemented barge-in and it works fine. Now I am implementing SUPERVISOR_INTERCEPT.
For supervisor intercept I am calling the same method with same parameters, with just one change. Value of SupervisoryAction is 4 (3 in case of barge in). But still I am getting following error:
Text: SupervisorCallID is Null
I am setting the value of SupervisorCallID = 0xffffffff. What needs to be done differently from barge in to achieve the supervisor intercept?