We are using CTI Toolkit for agent desktop in UCCE setup. And we are jus figuring out to get call disposition feature to be displayed as a (GUI) web service once the agent received the call. So the he can give the details about call disposition as soon as he completes the call. And the data should get stored in DB.
Can someone let us know is this possible do to without changing the existing out of box CTI Toolkit, if yes. Please give me some key points on that in implementation point of view.