AnsweredAssumed Answered

How does CUCM distinguish Generic Video Endpoints?

Question asked by asilveira on Jul 2, 2014
Latest reply on Jul 8, 2014 by dakeller

Hi everyone,


I'm trying to register a Polycom video endpoint on CUCM v 8.6.


I had success using Third-Party SIP Device (Advanced) phone type, but this way there is no video calls, but only audio calls.


Then I tried the Generic Desktop Video Endpoint phone type, but CUCM rejects registration with the message 485 Ambiguous. The reason was in the SIP message:


Warning: 399 CUCM-LAB "Device type mismatch"


My question is: how does CUCM recognise/distinguish a Generic Desktop Video Endpoint? Which type/models/vendors of Generic Video Endpoints are supported on CUCM?


Thanks in advance.