We experience this problem today:
Desktop: Agents experiencing problems signing in or desktop is slow to respond. Any idea?
Did you had chance to try the following steps to resolve the issue.
Have the agents sign in to the alternate Finesse server and then restart the Cisco Finesse Notification Service on the original Finesse server.
To restart the Cisco Finesse Notification Service:
Stop the Cisco Tomcat Service.
Stop the Cisco Finesse Notification Service.
Start the Cisco Tomcat Service.
Start the Cisco Finesse Notification Service.
Use the CLI commands utils service stop <service name> and utils service start <service name> to stop and start services.
In a Unified CCX deployment:
Trigger a manual failover to the alternate Unified CCX server. Perform the following steps on the original Unified CCX server:
Stop Cisco Finesse.
Stop the Cisco Unified CCX Notification Service.
Start Cisco Finesse.
Start the Cisco Unified CCX Notification Service.
Reference - Desktop: Agents experience problems signing in or desktop is slow to respond - DocWiki
Thanks and Regards,
Your question is a product support question not an API question. It is best handled by the Finesse TAC.
http://www.cisco.com/en/US/partner/support/tsd_cisco_worldwide_contacts.html#numbers<http://www.cisco.com/en/US/partner/support/tsd_cisco_worldwide_contacts.html> for your local Cisco Technical Assistance Number.
You might also try the Finesse troubleshooting tips here
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