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How to customize permalink in finesses gadget using Agend Id.

Question asked by lamtungnew on May 31, 2014
Latest reply on Jun 2, 2014 by dlender

Hi everyone, I'm a newbie in cisco finesse. I have a problem and I need your helps! In order to make a finesse gadget to display agent's performance data such as talk time, not ready time...for each agent. I used live data to make the gadget but it does not work, so I use permalink. But I don't know how to customize the permalink to display information for each agent, using agent ID. Any one can give me some advices please?