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CUCME with ExpressCTI 3rd party call control

Question asked by on May 30, 2014
Latest reply on May 30, 2014 by dlender

We have at our customer end CUCME v8.6 and UCCX 8.5 Standard License.



None of the call control functionality like Hold, Answer, End are working. We are getting following error:






Text:Hold Call - ICDJasminCallControlChannel (hold); nested exception is:

                java.lang.UnsupportedOperationException: hold is not supported.



Will our 3rd party call control application build on ExpressCTI protocol will work with CUCME? or CUCME does not have support for 3rd party call control?